Suso Terms of Use

Effective: 2026-04-27 Version: v2, 2026-07-02 (test phase draft, pending legal review; service definition and financing clauses revised to match the business model)

This English version is provided for informational purposes. In case of any conflict with the Turkish version, the Turkish version prevails.

1. Parties

These Terms of Use are entered into between REPERA İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ ("Suso"), which provides flight package services under the Suso brand, and any user of the Suso website and mobile application ("User").

2. Description of the Service

Suso is a travel-planning platform providing flight package (travel service) organization and intermediation. Suso does not sell airline tickets directly and does not extend credit. Within the scope of the service:

a. The User selects flights on Suso for the route and dates desired; the selected services are collected in a basket as a travel plan (flight package). A single basket may contain services from more than one travel agency, booking site or airline. b. The airline ticket is issued in the name of the User-passenger by the relevant travel agency, booking site or airline (the "issuing seller"); Suso provides organization and intermediation services for that issuance. c. Suso issues the User a service invoice for its planning and organization service and delivers the PNR and e-ticket details. d. For users requesting it, Suso facilitates, at the basket stage, the submission of a consumer-credit application to partner finance institutions; the credit relationship is established between the User and the relevant finance institution.

The technical issuance of the airline ticket is performed by the issuing seller. The seller's identity is determined at the time of purchase and disclosed to the User.

3. User Obligations

The User:

Represents that the passenger details (name, surname, date of birth, ID/passport, nationality) are complete and accurate as they appear on the travel document.
Acknowledges that the contact details (email, phone) provided are used by Suso for communication, including PNR delivery and service notifications.
Confirms being at least 18 years old and having legal capacity.
Undertakes to fulfill payment obligations in the form and time specified.

4. Suso's Obligations

Suso:

Uses reasonable efforts to have the selected flight package issued by the issuing seller in the name of the User-passenger.
Delivers the PNR and e-ticket details to the User by email within a reasonable time after issuance.
Issues an invoice for the service in its own name.
Complies with personal data protection obligations as set out in the Privacy Notice.

5. Third-Party Seller Relationship

The flight ticket is issued by the issuing seller (a travel agency, booking site or airline). After the PNR is created, any changes to the flight (date, seat, class upgrade), cancellations or refund requests are subject to the rules of the issuing seller and the airline. Such requests are handled by the User directly with the seller named in the PNR delivery email.

Suso is not directly liable for the rules, delays, cancellations or service quality of the issuing seller or airline. Suso is responsible only for processes within its control: organizing the order, delivering the PNR to the User, and issuing the service invoice.

6. Pricing

The total price of the flight package purchased through Suso is shown clearly on the order screen. The total includes the flight package price and the Suso service fee. If deferred payment is selected, the financing cost (credit interest and statutory charges) is set by the finance institution providing the credit and is shown clearly to the User within the total payment plan. Suso applies no additional interest, processing fees or hidden fees.

Payment is collected through Suso's payment service provider (PSP). If payment fails, Suso has no obligation to issue the flight package.

7. Deferred Payment

If the User selects deferred payment, the application is submitted at the basket stage to a partner finance institution providing consumer credit. The credit assessment (including, where required, a credit-score query with the User's explicit consent), the approval decision and the credit terms belong exclusively to the relevant finance institution; Suso is not a lender and is not a party to credit decisions. Upon approval, the credit agreement is concluded between the User and the finance institution; monthly payments are made to the finance institution under that agreement. Any default interest and collection actions for late payments are handled by the finance institution under the credit agreement and applicable law. A separate Distance Sales Agreement covering the travel service is concluded between the User and Suso.

8. Changes, Cancellation and Refund

8.1. Right of withdrawal. Rights granted under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation are reserved. Exclusions to the right of withdrawal applicable to passenger transport services apply within the same regulation.

8.2. Post-PNR changes. After the PNR is created, any User-requested changes to date, name, seat or class are subject to the issuing seller's rules and the airline's terms. Fees imposed by the seller or airline are passed through to the User.

8.3. Suso-side cancellation. If, after payment is collected, Suso is unable to issue the flight package due to technical or operational reasons, Suso refunds the User in full within 7 business days.

8.4. Airline-side cancellation/changes. Airline-side cancellations or changes are processed under the rules of the airline and the issuing seller. Any refundable amount is reflected to the User's payment method or, for deferred payment, to the credit account under the rules of the relevant finance institution.

9. Limitation of Liability

Suso is not liable for force majeure, airline- or seller-side disruptions, third-party errors or internet infrastructure issues outside its reasonable control. Suso's aggregate liability is limited to the total amount collected from the User for the relevant order.

10. Intellectual Property

The Suso brand, logo, website content and software are owned by REPERA İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ. Unauthorized use is prohibited.

11. Changes

Suso reserves the right to update these Terms of Use unilaterally. Updates take effect when published on the website. Material changes are communicated to Users by email.

12. Governing Law and Dispute Resolution

For disputes arising from this agreement, Turkish Consumer Arbitration Committees and Consumer Courts have jurisdiction within their respective monetary thresholds. Turkish law applies.

Note: This is a test-phase draft. Review by a Turkish-law attorney is recommended before publication.

Note: This is a test-phase draft. Review by a Turkish-law attorney is recommended before publication.