Distance Sales Agreement
Effective: 2026-04-27 Version: v1 (test phase draft, pending legal review)
This English version is provided for informational purposes. In case of any conflict with the Turkish version, the Turkish version prevails.
1. Parties
Seller:
- Legal name: REPERA İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ
- MERSIS: 0123083863300001
- Trade Registry No: 170704-5 (Istanbul Trade Registry)
- Tax office / number: Tuzla / 1230838633
- Address: Aydınlı Mah. Çakır Sk. Toki 3. Etap Konutları B1 25 Blok No:8 D:4, Tuzla / İstanbul, Türkiye
- Email: [email protected]
- Web: suso.travel
Buyer:
- Name: {{customerName}}
- National ID / Passport: {{customerTC}}
- Email: {{customerEmail}}
- Phone: {{customerPhone}}
2. Subject
This agreement governs the sale and performance of the flight package (travel service) purchased by the Buyer electronically through suso.travel, and the rights and obligations of the parties, in accordance with the Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.
3. Service Details
The service that is the subject of this agreement is the flight package described below:
- Service type: Flight package (travel service)
- Route: {{from}} → {{to}}
- Flight date: {{flightDate}}
- Passenger: {{passengerName}}
- Airline: {{airline}}
- Cabin class: {{cabin}}
Important: The underlying airline ticket is issued by Suso's contracted TURSAB-licensed travel agency. The agency's identity is determined at the time of purchase and communicated to the Buyer with the PNR delivery email.
4. Price and Payment Plan
| Item | Amount (TRY) |
|---|---|
| Flight package price | {{ticketPrice}} |
| Service fee | {{serviceFee}} |
| Term spread ({{term}} months) | {{spread}} |
| Total payment | {{total}} |
| Monthly installment | {{monthly}} |
Payment is collected through Suso's contracted payment service provider (PSP) using the method selected by the Buyer. If deferred payment is selected, the first installment is collected 30 days after the flight package is issued; subsequent installments are collected monthly.
5. Performance
Suso, following collection of payment, arranges for the airline ticket to be issued by the contracted agency within a reasonable time and delivers the PNR and e-ticket details to the email address provided by the Buyer. During performance, the Buyer's contact details (email, phone) are not used by Suso in correspondence with the agency on the Buyer's behalf; the agency-side ticket issuance process is conducted using Suso's own contact details.
6. Right of Withdrawal
6.1. Under Article 15 of the Turkish Distance Contracts Regulation, "passenger transport contracts" and "contracts for accommodation, transport of goods, car rental, food and beverage supply, and leisure or recreational services" are listed among the exclusions to the right of withdrawal. Exercise of the right of withdrawal over the underlying airline ticket may therefore fall within this exclusion.
6.2. Notwithstanding the above, Suso grants the Buyer the following good-faith flexibility:
- If Suso has collected payment but the airline ticket has not yet been issued: the Buyer may cancel free of charge and receive a full refund.
- If the airline ticket has been issued: cancellation and refund are subject to the rules of the issuing agency and the airline. Any cancellation deduction applied by the agency is passed through to the Buyer; the Suso service fee is non-refundable.
7. Exercise of the Right of Withdrawal
Where the right of withdrawal is exercisable, the Buyer notifies [email protected] in writing prior to the issuance of the flight package. Refunds are processed using the original payment method within 14 days at the latest.
8. Suso-Side Cancellation
If, after payment is collected, Suso is unable to issue the flight package due to technical or operational reasons, Suso notifies the Buyer immediately and refunds the full amount within 7 business days.
9. Airline- or Agency-Side Changes
In the case of airline-side cancellations, delays or schedule changes, processing follows the rules of the airline and the agency. Suso assists the Buyer in pursuing rights against the airline or agency, but refunds and reissuance are subject to the airline's rules.
10. Force Majeure
Extraordinary events outside the parties' reasonable control (war, epidemic, natural disaster, public authority decisions, air traffic control disruptions etc.) are deemed force majeure. The parties are not liable for non-performance attributable to force majeure.
11. Jurisdiction
Disputes arising from this agreement are subject to the jurisdiction of Turkish Consumer Arbitration Committees within applicable monetary thresholds, and Turkish Consumer Courts above those thresholds.
12. Effectiveness
By electronic confirmation on suso.travel, the Buyer declares having read, understood and accepted all provisions of this agreement. The agreement enters into force at the moment of electronic confirmation and ends upon performance of the parties' obligations.
Note: This is a test-phase draft. Review by a Turkish-law attorney is recommended before publication.